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Terms and Conditions

Essential information. Please read the following terms and conditions. Your acceptance of these terms are an absolute condition of this website and the services of BWAR.

General terms and conditions

These terms and conditions form the trading agreement between the BWAR (“we” or “us”) and the Client (“you”).

Cancellation Any Of Our Services By You

In the event that You wish to cancel receipt of the Services provided by us, you must give us notice of your intention to do so. You must give us notice at least 30 days before the Initial Term or Additional Term (as applicable) ends. If you do not give sufficient notice to cancel the Services an Additional Term will automatically apply, so it is important that you give notice in good time.

You can give notice verbally to your account manager but it must be confirmed in writing by email to hello@bwar.co.uk

Liability

We shall not be liable to you for any damage to software, damage to or loss of data, loss of profit, anticipated profits, revenue, anticipated savings, business opportunities, or for any indirect or consequential loss or damage.

Our aggregate liability to you in respect of any claims based on events in any 12 month period arising out of or in connection with this Agreement (or any related contract including website design, SEO, paid advertising or hosting), whether in contract or tort (including negligence) or otherwise, shall in no circumstances exceed 100% of the total Charges actually paid by you to us under this Agreement and any related contract in that 12-month period.

Nothing in this Agreement shall operate to exclude or limit our liability for:

  • (a) death or personal injury caused by our negligence; or
  • (b) fraud; or
  • (c) any other liability which cannot be excluded or limited under English law.
  • Licence and Ownership – Websites

    Ownership of the Website passes to you, the client, upon payment in full of the agreed amount for the product and associated VAT/Taxes. If you enter into a hosting agreement with BWAR Ltd this will need to be completed and paid before ownership is passed and files are provided (Typical hosting is 12 instalments of £25/£35 per month) with one months’ notice after the initial period.

    Automatic updates are only available to customers with an active hosting subscription.

    Content

    We do not, unless otherwise agreed, provide copy writing for your website. It is your responsibility to provide written content for your website/project for us to add directly to your website. We do provide a professional copy writing service and a quote can be made available upon request.

    Graphics and Photographs

    Any graphics/images/photographs provide by yourself in an editable digital form (by sending any images, graphics, photographs, video you are confirming that you have intellectual property and or appropriate copyright licences), please supply in the highest resolution possible, low-quality images may not be used. Within the purchase of a product, we will make use of stock images from one, or more, stock libraries on a fair use policy, typically up to 10 images. Greater than 10 may result in charges for more images.

    Service Level

    We shall use it’s reasonable endeavours to make the server and the services available to you 100% of the time but because the services are provided by means of computer and telecommunications systems, BWAR makes no warranties or representations that the service will be uninterrupted or error-free and we shall not, in any event, be liable for interruptions of Service or downtime of the server.

    For websites hosted under the managed WordPress CMS hosting, we will make and retain on behalf of you a regular offsite backup of all Content including all website files and databases. Even though every effort is made to ensure data is backed up correctly, we accept no responsibility for data loss or corruption.

    Domain Name Registration

    Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it we will provide a full refund for that domain name, this will be the full limit of our liability.

    We will make reasonable endeavours to renew domains where the renewal fee has been paid. In the event that we are unable to renew a domain name and that domain name is subsequently lost, the limit of our liability shall be the renewal fee for that domain name.

    Search Engine Optimisation (SEO)

    We try to rank your business to best of our ability, however we are not in control of search engine’s final decisions. We are also not in control of search engine broad updates or when search engines index your website.

    We do not have the ability to offer a guarantee on the rank that our customers will receive. We also cannot calculate or even estimate the amount of increased traffic that will occur as a result of our optimisation services. As such our services do not guarantee an increase in customer visits to your website or to sales, or other ranking metrics.

    However, if the majority of keyphrases, and organic traffic significantly declines for more than 6 months after optimisation, then BWAR will offer our SEO customers free SEO services for 3 months or until the trend reverses.

    Paid Advertising – Pay Per Click (Google Ads)

    If BWAR are given control of ad spend budget, payment must be received a minimum of 5 days prior to the campaign ongoing renewal date. If payment is not received, your campaign will be suspended until all funds are received.

    Ad spend varies, and although advertising providers try to keep within limits, it is normal to see up to a variation to daily ad spend, that may fluctuate occasionally above the agreed budget.

    Promotional materials

    You hereby agree that BWAR may refer to you, by company or trading name, and to the existence of this Agreement in any marketing or promotional materials.

    You allow BWAR to refer to you and your business granting BWAR a royalty-free licence to use your company name, trade name and logo as required on the BWAR website, social media and online/offline marketing.

    What we're saying...

    We’re an active bunch of bloggers, and we like to put regular content on topics such as web design, search engine optimisation and social media etc.

    New Website

    New Website

    Google will soon roll out a new look for search results which includes favicons in SERPs. The website name and its favicon will appear at the top of the results card, as shown in the image above. “With this new design, a website’s branding can be front and center, helping you better understand where the […]

    Read More

    SEO News

    SEO News

    Google will soon roll out a new look for search results which includes favicons in SERPs. The website name and its favicon will appear at the top of the results card, as shown in the image above. “With this new design, a website’s branding can be front and center, helping you better understand where the […]

    Read More

    Social Update

    Social Update

    Google will soon roll out a new look for search results which includes favicons in SERPs. The website name and its favicon will appear at the top of the results card, as shown in the image above. “With this new design, a website’s branding can be front and center, helping you better understand where the […]

    Read More

    What our customers are saying...

    Chris Lawler
    Chris Lawler
    2022-08-19
    Superb company and a pleasure having BWAR take control of our website design and SEO compaigns. Makes a difference when you can have your web guru's call to your premises and sit down and talk you through campaign results. Defo give these guys a call.
    Jack Logan
    Jack Logan
    2022-07-13
    Huge thanks to Aaron and the team at BWAR for our brand new bespoke website. After speaking to a few local companies we decided to go for BWAR as from the very first consultation we felt that Aaron understood our brand, values and what we wanted to achieve with the website, and we were confident they could deliver - which they did! BWAR completed the build as per their timeframe which they outlined before we signed off, and they were happy to make changes to the design/build along the way. They checked in with us throughout the process to make sure we were happy and updated us with their progress, so communication was always spot on. We would 100% recommend BWAR and will use them for digital services in the future. - Logan Landscapes Ltd
    Rob Parker
    Rob Parker
    2022-05-26
    Positive Protection Solutions Exceptional value for money. High level of security and peace of mind. One call and any issues or amendments are rectified quickly and effectively. Big thank you to Aaron for his great customer service and outstanding knowledge. Would recommend to anyone.
    Colette Garrity
    Colette Garrity
    2022-04-01
    BWAR built me a fantastic website and it has certainly done its job, as work is coming in, in abundance. They are very quick to answer your queries, give solutions and action them promptly. In my experience, all the staff I have dealt with are friendly and knowledgeable and any issue I have put their was was dealt with perfectly. Thank you James and the team.
    Geoff Watts
    Geoff Watts
    2022-03-23
    Having cobbled together a website myself when I set up in business over a decade ago and been so time starved ever since, I ended up with an outdated website and precious little opportunity to update it myself. I am so pleased to have crossed paths with BWAR. They rose to the challenge I set them and steered a complete renewal of my website. My being a bit of a control freak at times didn't phase them and they processed all of my requests without fuss, leaving my web presence in so much better fettle than it was before...and the stress was all theirs. Huge thanks to James and all at BWAR!
    Deb Johnson
    Deb Johnson
    2022-03-10
    Fantastic company to work with - really helpful and friendly - thank you BWAR!

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  • hello@bwar.co.uk
  • 51 Upper Huntbach Street, ST1 2BX
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    Lots of folks already know how to find us. But if you are not one of them and you would like to connect with us, do not hesitate, we'd love for you to get in touch!